Refund Policy
At Forge Safety, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.
- Timeframe: You have 30 calendar days from the date you received your item to initiate a return.
Process
- Contact Us: To start a return, please contact us at info@forgesafetypse.com or call us at 616-202-6585. Include your order number, the item you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how and where to send your item.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refunds
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at info@forgesafetypse.com or call us at 616-202-6585 for further instructions.
Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for a refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@forgesafetypse.com or 616-202-6585. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Forge Safety
11555 Crossings Ct #90
Holland, MI 49424
Phone: 616-202-6585
Email: info@forgesafetypse.com
